Shipping policy

At nanten nails, we strive to provide efficient and reliable shipping services to ensure your order reaches you in a timely manner. Please review the following shipping policy details:

Processing Time:

  • Orders are typically processed and dispatched within 7-10 business days after payment confirmation while we hand make your creations.
  • During peak seasons or promotional periods, processing times may be longer.

Shipping Methods:

  • We offer standard shipping and expedited shipping options for domestic orders
  • Shipping rates and delivery times vary depending on the selected shipping method and destination.
  • We ship to AUSTRALIA ONLY

Shipping Rates:

  • Shipping rates are calculated based on the weight of the package, the shipping method selected, and the delivery destination.
  • Exact shipping rates will be displayed during the checkout process before payment confirmation.

Delivery Times:

  • Estimated delivery times depend on the shipping method selected and the destination of the order.
  • Domestic orders typically arrive within 3-7 business days after dispatch.
  • Please note that delivery times may be affected by factors beyond our control, such as customs clearance or unforeseen delays in transit.

Order Tracking:

  • Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.
  • You can track the status of your order using the provided tracking number on our website or through the carrier's tracking portal.

Shipping Restrictions:

  • We currently do not ship to PO boxes or certain international locations. Please check our shipping restrictions before placing your order.
  • We ship to AUSTRALIAN LOCATIONS ONLY

Shipping Damage or Loss:

  • In the rare event that your order arrives damaged or is lost in transit, please contact our customer support team immediately for assistance.
  • We will work with you to resolve any issues and ensure a satisfactory outcome.

Questions or Concerns:

  • If you have any questions or concerns regarding our shipping policy or your order's delivery, please don't hesitate to contact us at nanten.nails@gmail.com.